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eBike-Centre Returns Policy

Returns

Purchases made Instore

In the unlikely event that you are dissatisfied with your purchase you may exchange any item within 14 days of purchase. Please contact us by phone 01243 697547 or email info@ebike-centre.co.uk to arrange your return. Any item can be exchanged for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. Items purchased instore can be exchanged but not refunded, unless the item(s) in question is faulty.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

Purchases made Online

In the unlikely event that you are dissatisfied with your purchase you may return or exchange any item within 14 days of purchase. Please contact us by phone 01243 697547 or email info@ebike-centre.co.uk to arrange your return. Any item can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. Please note: bikes or products that have been customer ridden / used will no longer be deemed as in 'showroom condition' and will be ineligible for a full refund or exchange.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

Return Items by Post

  1. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
  2. Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:

Ebike-Centre
Unit 4, Premier Business Park,
Main Road, Birdham, Chichester,
W.Sussex, PO207BU

Bike & Bulky Item Returns

If you wish to return your bike to us please keep it in the box it arrived in and call us on 012435 697547 and we will arrange a collection.

Please note the following:

  • a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.
  • b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £95.00 for the collection.

Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.

Return Items to a store

Any item can be returned to our store, including those made online. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. Products that have been used / ridden are no longer considered in 'showroom condition'.

Wrong size or you don't like the item?

If returning items that are not suitable for either refund or exchange you are responsible for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

New faulty items/ Wrong Item Received

If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

Faulty Items

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please contact us on sales@ebike-centre.co.uk or call on 01243 697547 and we will organise the replacement. Please do not ride or use the item. If the item has been used then we will either repair or replace the time at our discretion.

If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction,chequepayments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.

Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.

Items won’t be considered lost until after 15 working days of items beingdispatched. Once the 15 working days are up we will issue a refund or replacement.

Not received your order?

If you have not received your order please call us on 01243 697547 and a member of staff can confirm the shipping date. Unfortunately we cannot consider an item to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed we will be able to issue a full refund or resend your order.

eBike-Centre © |  Integrated Ecommerce © Citrus-Lime Limited

eBike-Centre is a credit broker and is Authorised and Regulated by the Financial Conduct Authority (FRN 690345). Credit is provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 704348. Credit is subject to status and affordability. Term & Conditions apply. The register can be accessed through https://www.fca.org.uk